Host Organisation: Shopmobility

Do you have a nice telephone manner? Do you have a problem solving positive attitude? We are looking for support in our Community Transport Office!

Opportunity Interests: Advice and Guidance Services, Carers, Community Events, Community Transport Services, Families, Health and Wellbeing services, Older People (60+), People who are unemployed, People with Disabilities, People with Mental Health Issues, Social Activities, Social and Community Care
Type of Activity: Administration, IT, Support / Care Work
Location: Cheshire East, Macclesfield
Days and Times for the Opportunity: Monday AM, Monday PM, Tuesday AM, Tuesday PM, Wednesday AM, Wednesday PM, Thursday AM, Thursday PM, Friday AM, Friday PM

At Shopmobility we hire mobility equipment such as Scooters and Electric Wheelchairs and we need someone to assist clients to make their equipment bookings. As the Volunteer Bookings Assistant, you will be talking to clients of the service on the telephone or in person. You will record which piece of equipment they would like to hire, on which day and take down other useful information so that we can provide the best possible service to our clients.
We would also like assistance with taking other journey requests and recording these on our online calendar.
Other administrative work such as typing documents, posting letters, filing paperwork will also be part of the role.

Volunteer Commitment: Short Term
Is a DBS check required for this role?: Yes
Skills and Qualifications Required:

We are looking for a confident user of Microsoft Office who has good attention to detail. You will enjoy delivering a high standard of customer service and will be comfortable assisting people on the telephone or in person. You will be happy following instructions and enjoy working as a valued member of the team.

Are there any Gender or Age Restrictions?:
Do you have disabled access to the areas a volunteer would be sited?: Yes
Do you pay expenses?: No
If yes, for what and at what rate?:
What support is available for the volunteer?:

A full induction will be provided prior to starting the role. Relevant training will be provided and specific training requests will be considered. You will always have support from a friendly member of staff.

What training is available for the volunteer?:

-Equality and Diversity Training
-Safeguarding Training
-GDPR (General Data Protection Regulation)Training