About the Organisation:

Deafness Support Network (DSN) provides personal care and support to people who are D/deaf, encompassing other sensory issues. The support is usually carried out in clients own homes - however, in response to COVID19, we have ceased all home visits, and clients only receive face to face support if in a real emergency. Following the lockdown in April, we responded to our clients' communication needs by allocating smart tablets to those who needed it the most, and in doing this we set them up with communication applications that use microphones and intergrated cameras, so we could better support their needs. We have closed two of our offices in Cheshire (Macclesfield, Chester). Our head office, situated in the suburbs of Northwich, near to all the town's amenities and within easy access to main road networks, has remained open. It is continually having multiple deep cleans per week. In the main office, most staff now work from home, however, we have a delegated support officer and a receptionist on hand for any emergencies that may occur. Our varying services have also changed. 'You, Me, and Tea' a service which targets older people with memory loss, and gets them to integrate with like minded individuals, has stopped their meet ups. Instead, our coordinator sends out stimulating activities such as colouring books, word searches, and spot the difference. Encompassing across all of our services and clients, we have a text-relay service where clients can text in a receive continuing support from their local community support officer. We are also now doing a shopping service within our text-relay, where vulnerable clients can put in their orders and the delegating person will shop for them. As well as all of this updates are going out regularly with useful resources, and we have created a short survey for client satisfactions reviews, in addition to the client surveys that our Community Support Officers regularly complete.

Charity Number: 506791
Company Number: 1323762
Phone: 0333 220 5050

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Services delivered


144 London Road