Host Organisation: North West Ambulance Service (NWAS)

The aim of our Patient and Public Panel is to give members of the public a voice and the chance to have their views acted upon.

Opportunity Interests: Advice and Guidance Services, Advocacy Services, Arts, Heritage and Culture, Carers, Children and Young People, Community Development, Community Events, Community Halls/Buildings, Community Transport Services, Crime/Community Safety, Crisis or disaster relief, Environment/Conservation, Faith / Religion, Families, Funding, Grants and Fundraising, Health and Wellbeing services, Hospice Services, Housing, Lesbian/Gay/Bisexual/Transgender people, Men, Older People (60+), People who are unemployed, People with Disabilities, People with Learning Disabilities, People with Mental Health Issues, Refugees, people seeking Asylum, immigrants, Social Activities, Social and Community Care, Sport and Leisure, Victims of Crime, Women, Youth Clubs / Services
Type of Activity: Providing Advice
Location: Outside of Cheshire East
Days and Times for the Opportunity: Anytime

North West Ambulance Service (NWAS) is proud to confirm its first Patient and Public Panel (PPP) is now up and running. The PPP gives patients and the public an opportunity to share their views and help shape NWAS’ emergency, patient transport and 111 services. Would you like to be involved too?

We have developed varying levels of participation to ensure people can get involved in a way that suits them best, depending on the amount of time and level of interest they have. It can even be done virtually!

Participation can include responding to surveys, giving feedback on publications, initiatives and strategies, taking part in focus groups along with participating in committees and formal meetings.

Membership is open to anyone who lives in Greater Manchester, Merseyside, Cheshire, Lancashire or Cumbria who isn’t currently employed by NWAS and is 16 or over. Applications are welcome from people of all backgrounds, beliefs, cultures and circumstances to ensure the panel is representative of the communities served by North West Ambulance Service.

Find out more information about the panel along with how you can get involved by completing a short survey at

Volunteer Commitment: Long Term
Is a DBS check required for this role?: No
Skills and Qualifications Required:

There are no specific skills/qualifications required, we want people with an open mind who will be able to contribute towards meeting and sessions to represent the public and patients that we serve.

Are there any Gender or Age Restrictions?:
Do you have disabled access to the areas a volunteer would be sited?: Yes
Do you pay expenses?: Yes
If yes, for what and at what rate?:

Travel expenses can be claimed if you are travelling to and from trust sites to attend meetings/focus groups.
Rate TBC.

What support is available for the volunteer?:

We have two dedicated staff who will be on hand to lend any guidance and support at all times, they will be your first point of contact if you have any panel related queries and need any assistance in submitting expenses etc.

We also have a number of materials to support you in your role this includes a welcome handbook that will be given once you have inducted as a panel member, this includes information about the trust, the patient and public panel along with key policies, contacts and handy abbreviations we use.

We have also recently designed a monthly bulletin that we would like to send out to panel members to keep them updated as to what is coming up and what panel members have been involved in previously, we can also share any good news stories along with highlighting challenges we may face.

What training is available for the volunteer?:

Our aim is to provide continuous support and training for our volunteers as they join the panel.

Training activities include some co-production training, visits to our call centres and talks from key workers within each service along with other opportunities such as CPR training etc.