Host Organisation: SSAFA

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support in your local area.

Opportunity Interests: Community Development, Older People (60+), Social and Community Care, Voluntary and Community Sector Support
Type of Activity: Befriending, IT, Providing Advice, Support / Care Work
Location: Alderley Edge, Alsager, Bollington, Cheshire East, Congleton, Crewe, Disley, Holmes Chapel, Knutsford, Macclesfield, Middlewich, Nantwich, Poynton, Sandbach, Wilmslow, Outside of Cheshire East
Days and Times for the Opportunity: Anytime

Looking at making a real difference in your local community? Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan. Our trained volunteers listen without judgement to assess and provide tailored support to help people navigate life in and beyond military service. We need you to join your local SSAFA team to help us achieve this.

Why volunteer with SSAFA?

• Three-day training course for new caseworkers. Your trainer will guide your group of like-minded volunteers through everything you need to know to get started as a SSAFA caseworker all expenses paid

• Some short on-line training modules to complete at home and access to a range of e-learning courses

• Local induction and gatherings for caseworkers to meet and share ideas

• Reimbursement of out-of-pocket expenses

• Support people in your community with a military background

• Use your skills, knowledge and life experience to benefit others

• Experience, training and skills that you can highlight on your CV and in job interviews

• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Caseworkers visit clients to work out what type of help they need. Next, they find the right sources of support and arrange for clients to access it. This might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work and more.

Volunteer Commitment: Long Term
Is a DBS check required for this role?: Yes
Skills and Qualifications Required:

Skills & Experience

• Good listening and communication skills including written and spoken English

• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues

• Ability to send and receive emails – you will receive your own SSAFA email address

• Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms

• Willingness to use our on-line case management system (this is covered in the caseworker training course)

• Reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability

• Ability to maintain confidentiality and keep information safely

• Access to public transport or a car to travel to appointments with clients

• Able to provide two referees: former employers or other people that know you well (other than relatives)

•Happy to be DBS checked (this is paid for by the charity)

Are there any Gender or Age Restrictions?:
Do you have disabled access to the areas a volunteer would be sited?: No
Do you pay expenses?: Yes
If yes, for what and at what rate?:

We pay for any out of pocket expenses including travel.
We also pay for all training and DBS.

What support is available for the volunteer?:

• Three-day training course for new caseworkers. Your trainer will guide your group of like-minded volunteers through everything you need to know to get started as a SSAFA caseworker all expenses paid

• Some short on-line training modules to complete at home and access to a range of e-learning courses

• Local induction and gatherings for caseworkers to meet and share ideas

What training is available for the volunteer?:

Caseworkers complete shadow trips with trained caseworkers.
Caseworkers attend an all expenses paid for 3 day training course.
E-learning courses are available and encouraged online on a variety of topics.