Citizens Advice Cheshire East help clients face to face, online and over the phone, to explore the issues that they need help with and find the information they need to solve their problems. Issues include debt, welfare benefits, employment, housing and discrimination.
Interview clients to find out about their advice issue.
Research issues using Citizens Advice's electronic information resources.
Explain to clients what their options are and help them identify their next steps.
Offer practical help as needed such as making telephone calls and completing forms for clients.
Keep accurate records of advice work using a secure electronic database.
No prior experience is necessary in these areas as you’ll receive full training.
Parking and travel 40p a mile
Ongoing support and training-to be explained further at interview
Citizens Advice Adviser Learning Programme