Host Organisation: n-compass Northwest ltd

The Carers Help and Talk (CHAT) Line is our telephone helpline service set up to offer emotional support to carers, 24hours a day. It is manned entirely by volunteers who work from the comfort of their own home.

Opportunity Interests: Carers
Type of Activity: Providing Advice
Location: Alderley Edge, Alsager, Bollington, Cheshire East, Congleton, Crewe, Disley, Holmes Chapel, Knutsford, Macclesfield, Middlewich, Nantwich, Poynton, Sandbach, Wilmslow
Days and Times for the Opportunity: Monday AM, Monday PM, Monday EVE, Tuesday AM, Tuesday PM, Tuesday EVE, Wednesday AM, Wednesday PM, Wednesday EVE, Thursday AM, Thursday PM, Thursday EVE, Friday AM, Friday PM, Friday EVE, Saturday AM, Saturday PM, Saturday EVE, Sunday AM, Sunday PM, Sunday EVE

Provide a listening ear and emotional support to carers calling the helpline. CHAT Line is available 24 hours a day, 7 days a week.
Choose a time slot on the helpline rota to make yourself available weekly
Answer calls from carers who are diverted to your phone through a communications system (your number remains anonymous) when you are automatically logged in
Offer emotional and/or peer support to carers
Work within the organisation’s policy on confidentiality and safeguarding
Time Commitment is flexible, from 1 hour a week

Volunteer Commitment: Long Term
Is a DBS check required for this role?: Yes
Skills and Qualifications Required:

Willingness to listen to callers in a non-judgemental way and provide emotional support.
Experience as an unpaid carer is desirable but not essential.

Are there any Gender or Age Restrictions?:
Do you have disabled access to the areas a volunteer would be sited?: Yes
Do you pay expenses?: No
If yes, for what and at what rate?:
What support is available for the volunteer?:

2 x mentoring sessions per year with frequent welfare checks

What training is available for the volunteer?:

Safe guarding