Host Organisation: East Cheshire Hospice

Can you provide a caring welcome to visitors to our Hospice?

Opportunity Interests: Hospice Services
Type of Activity: Administration
Location: Macclesfield
Days and Times for the Opportunity: Monday EVE, Tuesday EVE, Wednesday EVE, Thursday EVE, Friday EVE, Saturday AM, Saturday PM, Saturday EVE, Sunday AM, Sunday PM, Sunday EVE

You will be the first point of contact for all people visiting or calling the Hospice, and it’s really important to provide a friendly face to those going through a difficult time. In addition to dealing with a variety of visitors, and calls, you’ll take payment for all merchandise in our Reception shop and staff and visitor meals. Occasionally, at peak times of the year volunteers may also be asked to assist with a number of other light tasks to support other areas within the hospice.

Volunteer Commitment: Long Term
Is a DBS check required for this role?: Yes
Skills and Qualifications Required:

Previous reception experience is an advantage, but not essential – we are looking for people who present a friendly and approachable face of the Hospice, no matter what the situation. You will have basic computer skills and an excellent telephone manner - we will provide full training for you to use the till and phone systems. Sometimes reception can be busy, so if you work well under pressure, then we’d be delighted to have you at the Hospice. You should be good at working in a team, and building relationships with other staff and volunteers. Above all, we need someone who is empathetic, reliable, dependable and discreet.

Are there any Gender or Age Restrictions?:
Do you have disabled access to the areas a volunteer would be sited?: Yes
Do you pay expenses?: No
If yes, for what and at what rate?:
What support is available for the volunteer?:

The volunteer will be supported by the Hospice Volunteer team.

What training is available for the volunteer?:

The volunteer will receive training before 'flying solo' (or with a partner) on the Reception desk. They will also be required to do information governance and safeguarding training.