Host Organisation: myCWA - Cheshire Without Abuse

To support Cheshire Without Abuse in a variety of administrative duties, to enable Cheshire Without Abuse to function efficiently and communicate effectively with individuals, volunteers, local groups and organisations

Opportunity Interests: Advice and Guidance Services, Children and Young People, Families, Health and Wellbeing services, Lesbian/Gay/Bisexual/Transgender people, Older People (60+), People with Drug & Alcohol Issues, People with Learning Disabilities, People with Mental Health Issues, Social and Community Care, Victims of Crime, Voluntary and Community Sector Support, Women
Type of Activity: Administration, Marketing / Social Media
Location: Crewe, Macclesfield
Days and Times for the Opportunity: Monday AM, Monday PM, Tuesday AM, Tuesday PM, Thursday AM, Friday PM

To carry out the following tasks:
• Answering Phone calls, Transferring calls and Taking Messages.
• To Meet and greet visitors to CWA, Providing a High Standard of Hospitality and Customer service to All.
• filing
• word processing
• photocopying
• Front Office / Reception Housekeeping.

Volunteer Commitment: Long Term
Is a DBS check required for this role?: Yes
Skills and Qualifications Required:

What we are looking for (skills, qualities and experience):
• A working knowledge of Microsoft Office. ( Training can be provided)
• A willingness to develop an understanding of the issues related to Domestic Abuse.
• A flexible approach to working in a team environment.
• A willingness to work with a variety of people.
• Attention to detail.
• Good communication skills.
• Good interpersonal and customer care skills

Are there any Gender or Age Restrictions?: No
Do you have disabled access to the areas a volunteer would be sited?: No
Do you pay expenses?: Yes
If yes, for what and at what rate?:

Mileage expenses to CWA and return journey home at a rate of 45p per mile.

What support is available for the volunteer?:

Benefits to you as a volunteer from taking on this role:
• Training
• Support
• New skills and experience
• Making a difference to your local community
• New friends and colleagues

What training is available for the volunteer?:

Reception and admin protocols and responsibilities
Helpline and Telephone training
Customer Service training
Domestic Abuse Level 1 awareness and safeguarding