Whether you have 'Volunteer Manager' as your job title or you have found yourself managing the volunteers within your organisation, you face challenges unique to volunteering.

Here at CVS, our experience means that we know the kinds of issues that concern you. We want to help and guide you to ensure that everyone in your organisation who is involved with volunteers, plus of course your volunteers, get the most from the experience.


Please use the the yellow links below to help you formulate your Volunteer policies and procedures from planning to review and recognition.


We also hold regular Your Space Volunteer Manager network sessions and email discussion groups that enable those managing volunteers in Voluntary, Community & Faith organisations to come together to learn, connect and share information and experiences. Find out how you can be involved by clicking here.


If you have a question for our Membership Services Team, please do not hesitate to get in touch, just email enquiries@cvsce.org.uk or call 01270 763100.

Please click on the headings below to read more.

Planning When planning how to involve volunteers in your organisation you should consider the following questions:

Why do you want volunteers?

Do you have the resources to work with volunteers?

What skills do you want your volunteers to bring?

What will volunteers do and not do, and why?

Are you adapting to the trends and issues facing volunteering today?

Have you considered diversity within your volunteer programme?

How will volunteers 'fit in' with your existing structure?

Have you considered possible problem areas and what to do if they occur e.g. how will you say 'no' to unsuitable volunteers?

Have you thought about the legal responsibilities regarding volunteers?
Policies Your volunteer programme will have a range of documents, policies and procedures that clearly set out how your organisation will involve and support volunteers.

Here are some sample policies you should consider having

Volunteer policy
Health and Safety policy
Equality and Diversity policy
Expenses policy
Confidentiality policy
Appropriate insurance cover
Risk assessment for the role
Role description/s
Volunteer application form
Volunteers agreement
Induction/ongoing training programme
Problem solving procedures
Recruitment Here are some areas you should consider when recruiting your volunteers

Risk Assessment - explore potential risks of volunteers working with service users and the steps you will take to minimise these

Design a volunteer application form requesting information that will help you discover their skills and their motivation for volunteering

Think about interviewing potential volunteers - an informal discussion where you can have face to face contact with the volunteer

Will you carry out DBS checks? If you need to do this consider how you will manage the findings and action taken as a result

It is recommended that you obtain character references for each volunteer. Think about who you would accept these from

A trial period may be beneficial for both parties, think about how long this should be

Pubilicy and promotion - when writing your recruitment message include the benefits that volunteers will gain, and ensure you address peoples questions e.g how much time they will need to commit etc
Training It is important that you train and support your volunteers. Here are a few things to consider

Have you provided an understanding of the aims and objectives of your organisation?

Is the volunteer aware of your policies, practices and procedures?

Have you provided then with all the necessary information and equipment in order for them to carry out the role?

Are they aware of the needs of your client group along with the limitations and boundaries of their volunteering role?

Do you introduce a trial period with a review at the end of it for both parties to share their views?

Are you recording details of their on-going training?
Support Once you have recruited your volunteer here are some questions which will help you ensure their experience is a positive one

Who will be directly responsible for the volunteer?

Plan for reviews - design review forms and set time aside to give useful and constructive feedback

Find out what motivates your volunteer (we are all different) and try to develop the role appropriately

How will you check that your volunteer is happy in their role?

Think about how you can recognise, reward and thank your volunteers

Also don't forget that our team is here to support you in your role managing volunteers
What Next?Now you are volunteer ready, how will you find your ideal volunteer?

Although we help all organisations in Cheshire East to find volunteers by promoting opportunities on our Volunteer Opportunity Search, our Members also benefit from receiving our full volunteering support package. This includes advertising with our press partners, radio and other national websites such as Jobsite and Third Sector. Read more here 

Not a CVS Cheshire East Member?
Find out more about Membership here
 Training for Volunteer Managers We regularly have a range of training available for Volunteer Managers.

Please click here to see if there is anything coming up to suit you.  

If not, don't worry, just email enquiries@cvsce.org.uk to see when the next Volunteer Manager training is taking place.