The JSNA Project research was undertaken in the project year 2015/16 and focused on;
How needs are being met in Cheshire East by supporting people to use technology
The impact of technology on the health and wellbeing, and long-term health conditions of individuals in Cheshire East
Who is currently providing the technology support
View the Technology Key findings and Recommendations 2016 HERE.
Outcomes from the Technology Community JSNA research
Some of the opportunities for improvement that came from the research have been actioned and include:
Commission further work on acute mental health wards in Macclesfield based on the example of success achieved by the Richmond Fellowship, and consider extending the initiative into other hospitals;
Work with providers of technology support to increase the use of health-related technology resources including the Tinder Foundation's 'Learn My Way' platform, NHS Choices website and patient access. In addition, to promote the Catch App to parents and carers of children 0-5.
Extend iTea and Chat; considering prioritising development in areas where there are gaps in current provision.
Community JSNA researchers initiated conversations between Richmond Fellowship Supported Housing and mental health services who were invited to present to a ward team meeting. As a result, they arranged a pilot on three wards, met each staff member on the wards, and were able to demonstrate how their team could help and support patients and take some of the strain off staff and address delayed discharge. Richmond Fellowship is now working on two wards at Macclesfield Hospital and is helping to secure tenancies whilst people are ill in hospital, and assist in paying in bills electronically and receiving referrals to supported housing where there is a need.
The CommunityJSNA team have facilitated the setting up of a Digital Inclusion/Technology hub and has secured 12 technology providers to form a local group to take forward actions, including formulating a process/procedure for requesting digital champion volunteers, sharing resources, strategic and local knowledge, and best practice. This group has been named the Cheshire East Digital Inclusion Taskforce (CEDIT) and it is currently in the process of establishing and formalising its remit and procedures.
The Community JSNA team would encourage Commissioners to include digital technologies in their service specifications used to procure all local services. The following may assist commissioners in achieving this ambition.
'The use of new technologies in newly secured services for service user records, making appointments, and reminding about appointments should support the new service delivery model reflecting how service users now access information and services.
Supplier[s] will provide evidence based, innovative services whilst maximising both physical and virtual service access options through the use of new technology.
Supplier[s] will identify and implement options for using technology to effectively meet people's needs and support problem-solving, building the consideration and promotion of these options into core service delivery processes (e.g. options may include assistive technology, telecare etc.)
Service information will maintained and be accessible via the services web page, and through smart phone applications. Leaflets and other forms of information such as contact cards should be provided'.
External links to examples of innovative telehealth applications and systems (please note that we cannot be held responsible for external website content)