Crewe, Cheshire East
£20,000 - £21,950 per year
Permanent, Part-time, Full-time
Job description

Would you like to help make a difference in a key worker industry of over 350,000 families- many of whom need our help when times get tough?
The Railway Benefit Fund (RBF) is currently seeking a full or part time Welfare Officer to work within the busy services team.

RBF is the charity for railway people and their families across the UK. We focus on the wellbeing, needs and concerns of those working in the rail industry, offering advice and financial support to those who need it. The rail industry is exciting and fast paced so you must be up for the journey and keen to learn all that it has to offer.

Our work focuses on the provision of grants to rail families; supporting those facing tough times by alleviating immediate financial hardship and funding support to assist wider well-being.

This is an exciting time to join the RBF Services team as Welfare Officer; as you will be supporting the development of our strategic direction and future services to meet the changing needs of our beneficiaries.

As RBF Welfare Officer, you will ideally have

  • The ability to provide a non-judgmental, practical and supportive welfare service to beneficiaries of the charity.
  • An understanding of how to manage a benefits case load and knowledge of welfare benefits, including those related to disability and hardship.

  • The skills required to be the first point of contact for all grant and support enquiries via telephone, post, or digital.

Ideally the successful candidate will have experience of the welfare and benefits system and/or a willingness to undertake research and training.

The full job description is attached. Please apply by submitting an up to date CV and personal statement, outlining how you meet the criteria for the role.

Closing date for applications is Friday 5th March, with interviews to be held w/c 15th March.

Friday, 5 March, 2021 - 17:00